Raiffeisen bank.
Raiffeisen bank.
Smart Tech And a People-First Approach in Elevating The Onboarding Processes.
Product Design Consulting
We teamed up with Raiffeisen Bank to revamp the onboarding process for new business clients.
We crafted a user-friendly digital tool used across all branches, making it easier for officers and entrepreneurs alike to open a company account.
On top of that, we built a special interface for branch managers where they can easily track their team's performance, manage workloads, and stay on top of client requests in real-time. It's a blend of smart tech and a people-first approach.
A blend of smart tech and a people-first approach.
A holistic approach that ensures the fact that we never lose sight of the human element, creating products that prioritize the needs, experiences, and well-being of both the end-users and the staff who use our products on a daily basis.
_
THE
RESULTS
_
THE
RESU
LTS
Raiffeisen Bank.
“Inque Studio made our Raiffeisen Bank project feel like a true partnership. Their reliable support and genuine understanding of our needs were invaluable. A fantastic experience throughout.“
Alexandru Pavelescu
Director, Service Design & User Experience.
Reduced onboarding time By creating a more intuitive interface and seamless flow, we minimized client wait times in branches, expediting the onboarding process. Enhanced efficiency Streamlining onboarding and improving the platform's interface led to significant time savings for clients, boosting operational efficiency. Improved customer experience A smoother interface and reduced onboarding time translated to a more positive client experience, fostering satisfaction and loyalty. Increased productivity Reducing client wait times in branches enabled Raiffeisen Bank to handle more requests, enhancing overall productivity. Increased team performance Delivering a more efficient dashboard and reporting section, allowed the branch managers to have a better understanding of each phase of the request processing flow, identifying weak areas and improving the response time.
Reduced onboarding time
By creating a more intuitive interface and seamless flow, we minimized client wait times in branches, expediting the onboarding process.
Reach out
Reach out
We collaborate with ambitious brands and people. We’d love to build something great together.
